Technical Support Specialist with German

Hello,
We are called People More because we treat our employees with respect, but also because the projects we work on are for people and should be easy and pleasant to use. We are technological, but we look at the bigger picture :)
The company is made up of people with a huge client base in the country and abroad, for whom we build projects from scratch (UX, UI, frontend, backend, mobile) or in part. We work directly for our clients and also support our partners in their own solutions. This ensures a wide range of projects and the ability to change! We work with clients all over the world.
For the project that we are working on with our partner, we are looking for Technical Support Specialist with German.

Your duties will include: 

• Handling and analyzing requests in a ticket-based support environment,
• Onboarding the client’s partners and guiding them through the connection process according to defined procedures,
• Informing the client when a partner is ready after successful connection,
• Analyzing issues and requests reported by the client’s partners,
• Independently resolving recurring tickets and escalating more complex cases to 2nd and 3rd line support,
• Analyzing messages and helping partners identify the causes of errors,
• Working with translation maps to understand where potential issues may occur,
• Moving partners from test to production environments and making configuration changes,
• Cooperating with technical teams,
• Handling communication via email and JIRA,
• Updating project documentation,
• Reporting the status of partner connections and ongoing work to the client,
• Escalating cases where cooperation from the partner’s side is missing.

Requirements that must be met:

• Very good command of German,
• Very good command of English,
• Knowledge of XML and XML document structures,
• Experience with JIRA or another ticketing system,
• Knowledge of German invoices and their structure,
• Ability to analyze problems and independently handle support requests,
• Good organizational and communication skills when working with clients and business partners,
• Willingness to learn EDI, e-invoicing, and integration-related processes.

What we offer:

• We are open and honest and we solve problems instead of generating them.
• Maybe it’s obvious, but we really respect our employees and associates. We used to be software developers, too, and we appreciate that job!
• A small team
• An international working environment and international projects
• Private medical care
• Sports card
• Training courses
• Work that is 100% remote (unless you prefer another system)

We have an office in Krakow, but if you like to work remotely, that’s absolutely fine. We are OK with fully remote work. For us, you can be located anywhere. :)

Why it’s a good idea to work with People More?

• If you are not satisfied with your work or your tasks, we’ll find a way out together!
• If you get bored, we will offer you a new product and new, fascinating tasks
• We will work on your brand together: you will get an opportunity to attend conferences, including as a speaker, and we will help you publish in recognized magazines and online
• We will facilitate your access to challenges that are usually difficult to get
• At any time, you can talk directly to the board of People More—we talk your language because the company’s founders are software developers and designers!

What does the recruitment process look like?

• A friendly remote initial interview
• A remote technical talk
• The decision to work together!

80 - 100 zł/h

B2B

Kraków / remote