CAD Support Specialist (BricsCAD / AutoCAD)

Hello,
We are called People More because we treat our employees with respect, but also because the projects we work on are for people and should be easy and pleasant to use. We are technological, but we look at the bigger picture :)
The company is made up of people with a huge client base in the country and abroad, for whom we build projects from scratch (UX, UI, frontend, backend, mobile) or in part. We work directly for our clients and also support our partners in their own solutions. This ensures a wide range of projects and the ability to change! We work with clients all over the world.
For the project that we are working on with our partner, we are recruiting CAD Support Specialist (BricsCAD / AutoCAD). We are looking for a proactive and technically skilled professional who will become the central support point for users of CAD and planning tools. This role combines technical support, user training, documentation, and cooperation with product and engineering teams.

Your duties will include: 

Technical Support

• Provide 1st and 2nd line support for CAD tools
• Analyze incidents and solve user issues
• Register and document tickets with screenshots, recordings, and descriptions
• Escalate complex issues to Product / Engineering teams

Training & Documentation

• Create manuals, user guides, and onboarding materials
• Prepare tutorial videos and training content
• Build and maintain internal knowledge base resources

Business Analysis

• Collect user feedback and identify recurring issues
• Translate customer needs into product improvement suggestions
• Support continuous improvement of digital tools

Requirements that must be met:

• Hands-on experience with BricsCAD and/or AutoCAD
• Technical or engineering background (Civil Engineering is a plus)
• Previous experience in technical support or customer support
• Experience in construction industry tools
• Ability to create clear technical documentation
• Fluent English
• German is a plus
• Strong communication and problem-solving skills
• Independent and structured way of working

Nice to have

• Experience delivering trainings or workshops
• Knowledge of scaffolding / formwork processes

What we offer:

• We are open and honest and we solve problems instead of generating them.
• Maybe it’s obvious, but we really respect our employees and associates. 
• A small team
• An international working environment and international projects
• Private medical care
• Sports card
• Training courses
• Work that is primarily remote, with occasional business trips to Germany (unless you prefer another working model).

We have an office in Krakow, but if you like to work remotely, that’s absolutely fine. We are OK with fully remote work. For us, you can be located anywhere. :)

Why it’s a good idea to work with People More?

• If you are not satisfied with your work or your tasks, we’ll find a way out together!
• If you get bored, we will offer you a new product and new, fascinating tasks
• We will work on your brand together: you will get an opportunity to attend conferences, including as a speaker, and we will help you publish in recognized magazines and online
• We will facilitate your access to challenges that are usually difficult to get
• At any time, you can talk directly to the board of People More—we talk your language because the company’s founders are software developers and designers!

What does the recruitment process look like?

• A friendly remote initial interview
• A remote technical talk
• The decision to work together!

90 - 170 zł/h depending on experience.

B2B

Kraków / remote